Impact to Marin Access Riders

I am a Marin Access rider, how will this affect me?

Riders can continue to expect the same great service from the Marin Access team you are used to. You will not have to re-apply or do anything new to maintain your eligibility and should not notice any changes in your service. Our goal is for the transition to be seamless for passengers, from the way rides are scheduled to the drivers and vehicles that pick you up. You're likely to see and interact with many of the same drivers and staff you already know. The phone numbers for Marin Access are not changing, riders will still call 415-454-0902 to reach the Travel Navigators or schedule a trip and will see the same vehicles they are used to.

Will the fares change?

There will not be any change to the current fare structure. The next phase of the planned fare increases outlined in Marin Transit’s Fare and Eligibility Policy update will be implemented in fiscal year 2024. For more information, visit https://marintransit.org/farepolicy2019.

Do I have to reapply for Marin Access?

No, there will not be any change to your eligibility status for Marin Access and the change in service operator will not impact that. 

Will the eligibility or scheduling processes for Marin Access and Paratransit be changing?

No, the eligibility and scheduling process will remain the same. The phone numbers for Marin Access are not changing, riders will still call 415-454-0902 to reach the Travel Navigators or schedule a trip.

What kind of outreach will you be doing to the public?        

We’ll be providing information to the public in several ways: in early October, we will send out an informational flyer to all of our Marin Access riders, we have a dedicated webpage on the Marin Transit website that will have transition information, an online comment form, and contact information should you have additional questions.