We are excited about the future of Marin Access and welcome input from our community! Read on to learn more.
The Future of Marin Access
Based on community feedback, our vision for Marin Access is to further unify all of its services and programs so riders can call one phone number or click one link to learn about mobility options, complete the eligibility process, and schedule trips. This will simplify the rider experience and make it easier to identify what transportation options are right for each unique rider.
To help us achieve this vision, on September 13, 2021, the Marin Transit Board of Directors unanimously concurred with the staff recommendation to award a new Marin Access contract to Transdev Services, Inc., contingent upon the General Manager denying any timely request for reconsideration made by Vivalon (the incumbent, formerly known as Whistlestop). While this will mean a change in service providers in the coming year, we will strive to make this transition seamless for passengers, from the way you schedule your rides to the drivers and vehicles that pick you up.
What This Means for Riders
Riders can continue to expect the same great service from the Marin Access team you are used to. You will not have to re-apply or do anything new to maintain your eligibility and should not notice any changes in your service. Our goal is for the transition to be seamless for passengers, from the way rides are scheduled to the drivers and vehicles that pick you up. You're likely to see and interact with many of the same drivers and staff you already know.
What This Means for Frontline Staff
Transdev has committed to offering jobs to all current qualified paratransit drivers and frontline staff who want them, with improved benefits and higher wages. More information can be found by clicking the "Marin Access Jobs" button on this page.
Answers to common questions can be found in our Frequently Asked Questions. If you have any questions, please contact us directly: email: email@example.com; call: (415) 226-0855; send us your comments and questions via our online comment form.