Accessibility

Marin Transit offers a range of services and programs to help all Marin County residents and visitors live active and independent lives.

Riding the Bus

The most convenient and independent form of public transportation in Marin County is riding the bus! 

  • All buses in the Marin Transit fleet are accessible.
  • All buses kneel or lower to make it easier to get on and off the bus. If you have difficulty stepping up into the bus, ask the Marin Transit operator to kneel the bus.
  • All buses are lift- or ramp-equipped and can be manually operated if the hydraulic system fails, for 100% reliability.
  • Priority seating for people with disabilities and older adults is located in the seats directly behind the bus operator.
  • All vehicles feature two wheelchair securement areas and include securements and lap belts for safety.
  • The wheelchair securement areas also feature an accessible yellow button so a customer can alert the bus operator that the bus is approaching his or her stop.
  • Marin Transit’s fleet has automated audio announcements that identify the route and direction or the bus and call out stops and transfer points. Bus operators are instructed to make announcements that do not have the automated stop announcement system or as requested by the rider.
  • All buses have security cameras on the inside and outside.
  • All bus operators take part in ADA Customer Service Training.

Service Animals

Riders traveling with service animals are always welcome on Marin Transit and Marin Access vehicles. Service animals are individually trained to perform tasks for people with disabilities – such as guiding people who are blind, alerting people who are deaf, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. Service animals are working animals, not pets. Comfort animals and emotional support animals are not service animals and are subject to the same rules as pets (see the Marin Transit Code of Conduct). Service animals must remain in the control of their owners at all times; this is often easier when the service animal is on a leash or harness.

An employee may ask if an animal is a service animal and what service the animal has been trained to perform, but cannot require special ID cards for the animal or ask about the customer’s disability. A person with a disability will be asked to remove his or her service animal from the premises if (a) the animal is out of control and the animal’s owner does not take effective action to control it or (b) the animal poses a direct threat to the health or safety of others.

Navigating Transit 

There are a variety of third-party apps to assist with navigating the public transit system. 

  • Apple Maps: You can get detailed transit directions to your destination, including departure times, connection information, and fare amounts with Apple Maps. Click here for more information.
  • Be My Eyes: Be My Eyes connects blind and low-vision users who want sighted assistance to navigate the built environment, including transit facilities or bus stops. Click here for more information.
  • Google Maps: You can get detailed transit directions to your destination, including departure times, connection information, and fare amounts with Apple Maps. Click here for more information.
  • Transit App: You can get detailed transit directions to your destination, including departure times, connection information, and fare amounts with the Transit App. Click here for more information. 

Bus Stop Accessibility

Marin Transit’s long-term goal is that, in partnership with local jurisdictions, all bus stops are fully accessible. Help us identify bus stops in need of accessibility improvements by emailing suggestions to: info@marintransit.org.

Marin Access

Marin Transit operates specialized services for older adults, people with disabilities, and individuals with income barriers through Marin Access. For more information about these services, click here or contact our Travel Navigator team at 415.454.0902.

Americans with Disabilities Act

Reasonable Accommodation / Modification Requests

Marin Transit is committed to ensuring full access to our programs and services. If you believe there is a modification to any Marin Transit policy or procedure which will make our system accessible to you, and it can be reasonably made, Marin Transit will make every effort to accommodate your request. To request a reasonable accommodation / modification to a Marin Transit policy, contact Mohamed Osman, Reasonable Accommodation / Modification Coordinator, at 415-226-0855 or by email at mosman@marintransit.org. 

In the event that the modification is of an immediate nature, for example to respond to an unforeseen medical condition, the bus driver, at their own discretion, may make a one-time exception.

For more information on reasonable accommodation / modification requests or complaints, see Reasonable Accommodations / Modifications.

ADA Complaint Procedure

Any person who wishes to file a complaint alleging any action by Marin Transit prohibited by the Americans with Disabilities Act (ADA) regulations may file a written complaint. Click here to download the complaint form. 

If you need assistance in making the request or completing the request form, Marin Transit staff will provide assistance. Please contact Marin Transit at 415-226-0855 or dial 711 for the California Relay Service.

For more information on Marin Transit's Americans with Disabilities Act Complaint Procedure and Designation of Coordinator, click here.