Customer Service

Schedules, trip planning, rider feedback, lost & found


Dial 511 and say "Marin Transit"
TDD/TTY: 711
Or 415-455-2000 from outside the Bay Area
weekdays 7:00 AM - 6:00 PM

Real Time Departures and Updates

Get email updates and real time transit departure information

Real Time Transit Departure Information

Call: 415-993-5300, enter "Stop ID"
Text: "Stop ID" to 415-993-5300

Updates via Email

Marin Access

Travel navigators & program eligibility


weekdays 8:00 AM - 5:00 PM

School Coordination

School, Yellow Bus, and Youth Pass support

Administrative Office and General Information 

General information requests, video requests, program and administrative support


To email any Marin Transit staff member, use the email prefix shown below plus (no space or punctuation)

NameTitleEmail Prefix
Nancy WhelanGeneral Managernwhelan
Finance & Capital Programs
Lauren Bernheim GradiaDirector of Finance & Capital Programslgradia
Anna PenoyarCapital Projects Managerapenoyar
Keith GreenCapital Analystkgreen
Alma OsorioCapital Analystaosorio
Karina SawinAccounting Managerksawin
Ceci MoralesAccounting Analystcmorales
Grisel Martinez BrennanSenior Accounting Analystgmartinez
Robert BettsDirector of Operations & Service Developmentrbetts
Kyle FrenchOperations Managerkfrench
Mohamed OsmanSenior Operations Analystmosman
Cathleen SullivanDirector of Planningcsullivan
Joanna HuittSenior Mobility Plannerjhuitt
Asher ButnikSenior Transit Plannerabutnik
Raymundo Vidaure JrCommunity Engagement Coordinatorrvidaure
Administrative Services
Holly LundgrenDirector of Administrative Serviceshlundgren
Adam ElsibaiSenior Procurement & Contracts Analyst aelsibai
Kate BurtAdministrative Assistant & Board Secretarykburt

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