Americans with Disabilities Act
Any person who wishes to file a complaint alleging any action by Marin Transit prohibited by the Americans with Disabilities Act (ADA) regulations may file a written complaint. Your complaint must be in writing. Click here for a copy of the complaint form. If you need assistance in making the request or completing the request form, Marin Transit staff will provide assistance. Please contact Marin Transit at 415-226-0855 or dial 711 for the California Relay Service.
ADA Complaint Procedure and Designation of Disability Access Coordinator Policy
Pursuant to the regulations of the United States Department of Justice, which require the designation of an Americans with Disabilities Act (ADA) or Disability Access Coordinator, the General Manager for the Marin County Transit District shall be responsible for and designate qualified staff as the ADA and/or Disability Access Coordinator (DAC) who will administer the processing of all complaints or grievances as well as coordinate Marin Transit's overall efforts to comply with and carry out its responsibilities under the Act. The DAC shall also administer all complaints brought pursuant to Title 24, California Code of Regulations, concerning both privately and publicly funded accommodations.
All complaints or grievances shall be in writing on a form designated and contain information about the alleged violation or discrimination, including name address, phone number of complainant and location, date, and description of the problem. Anonymous complaints or grievances will not be taken. Complaints or grievances will, to the greatest extent possible (see Evidence Code 1040), be kept confidential unless ordered released by a court of competent jurisdiction. Alternative means of filing complaints or grievances may be registered by phone, email (confidentiality cannot be assured), letter, personal interview, or tape recording for persons with a disability upon request.
The complaint should be submitted by the complainant or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation or discriminatory act to the DAC at the below location or hey may be contacted by phone at (415) 499-6100 Voice or TTY (415) 499-6172 or by fax at (415) 499-6939.
Disability Access Coordinator
Marin County Transit District (Marin Transit)
711 Grand Avenue, Suite 110
San Rafael, CA 94901
If the complaint is about building or facility inaccessibility, the Disability Access Coordinator will forward the complaint within 7 calendar days to Marin Transit District's Capital Programs Division for investigation and will formally acknowledge receipt of the complaint to the complainant (See the Enforcement Procedure for Marin County Transit District, California Disabled Access Regulations.) Note: Any unauthorized deviation from such regulations or building standards shall be rectified by full compliance within 90 days after discovery of the deviation.
For all other complaints or grievances, within 30 calendar days after receipt of the complaint or grievance, the DAC will contact the complainant to discuss the complaint or grievance and the possible resolutions. Within 30 calendar days of the contact, the DAC will respond in writing and, where appropriate, in a reasonable format accessible to complainant. The response will explain the position of Marin Transit and offer options for substantive and reasonable resolution of the complaint or grievance.
If the response by the DAC does not satisfactorily resolve the issue, the decision may be appealed within 30 calendar days after receipt of the response to the General Manager or his/her designee.
Within 30 calendar days after the receipt of the appeal, the General Manager or his/her designee will contact the complainant to discuss the complaint or grievance and possible resolutions. Within 30 calendar days of this contact, the General Manager will respond in writing and, where appropriate, in a reasonable format accessible to the complainant, with a final resolution of the complaint or grievance.
Every reasonable attempt will be made by Marin Transit to remedy the disability complaints or grievance in a timely manner subject to staff and budget constraints.
If any Title 24 Building Code or ADA complaint or grievance resides under the jurisdiction of another public entity, the complainant will be notified that Marin Transit lacks said jurisdiction.