Changes Coming to Marin Access in July 2025

Overview

Marin Transit will be implementing changes to several Marin Access programs on July 1, 2025. The complete staff report with background and details about the changes can be found here. 

We encourage riders to review the information below carefully and check back regularly as updates will be made to this page throughout the implementation process. Please consider joining us for an upcoming Marin Access Info Session to learn more (see the Upcoming Events section below)! 

For information about existing Marin Access programs, visit www.marinaccess.org; this site will be updated on July 1 to reflect program changes.

Catch-A-Ride Pilot Program

What’s New

• The Catch-A-Ride pilot program is being replaced by a package of new programs, described below.
• The last day for enrollment (including receipt of all documentation) into the Catch-A-Ride Pilot Program is May 31, 2025.
• The last day of operation for the Catch-A-Ride pilot program is June 30, 2025.

What Enrolled Riders Can Expect

• Enrolled Riders Eligible for Marin Access Fare Assistance
  • Riders who enroll in the Marin Access Catch-A-Ride Pilot program by May 31, 2025 and re-enroll in the Marin Access Fare Assistance program by June 1, 2025 (to receive benefits for July 1, 2025 - June 30, 2026) will receive enhanced benefits via the Marin Access Fare Assistance program. See below for more detail.
• Enrolled Riders Not Eligible for Marin Access Fare Assistance
  • Riders who enroll in the Marin Access Catch-A-Ride Pilot program by May 31, 2025 and have taken a trip in 2025 will be automatically enrolled in the Catch-A-Ride Transitional program. See below for more detail.
  • Riders who enroll in the Marin Access Catch-A-Ride Pilot program by May 31, 2025 and have not taken a trip in 2025 must contact the Travel Navigator team by June 1, 2025 to be enrolled in the Catch-A-Ride Transitional program. See below for more detail.
  • Riders who enroll in Marin Access after May 31, 2025 will not receive vouchers via the Catch-A-Ride Pilot program. These riders will be eligible for the Intro to Mobility program starting July 1, 2025. See below for more detail.   
• Active vouchers for Q4 (valid April 1, 2025 - June 30, 2025) expire on June 30, 2025 and cannot be used after that date.
• Riders will no longer receive any additional paper or digital vouchers starting in July 2025. 

Marin Access Fare Assistance (MAFA)

What’s New

• Starting July 1, 2025, riders that enroll in the MAFA program will receive a mobility wallet to use with a transportation provider of their choice.
  • The mobility wallet will be offered via a physical or digital payment card and will be loaded with $200 with a monthly top-up. The monthly top-up will automatically add value to your card, up to $200, based on what you spent the previous month. For example, if you spend $200, $200 will be added to bring you back up to a total of $200; if you spend $50, $150 will be added to bring you back up to a total of $200. Unspent funds do not carry over each month. The maximum amount available to spend on the card in any month is $200.
  • The mobility wallet is currently under development; more detailed information will be available soon at marintransit.org/mobilitywallet.
• Enrolled riders may elect to receive one-on-one or group travel training for help understanding their mobility options and/or for assistance with the mobility wallet or attend informational sessions listed below. 

What Riders Can Expect

• Riders will receive information about the mobility wallet by US mail or email over the next several months.
• Riders that enroll in the MAFA program will continue to receive a free annual pass to use on Marin Transit local bus service and a total of $300 in value annually to use on local paratransit service and Marin Access shuttles.
• The annual fare assistance renewal process will begin in April 2025. Riders must complete re-enrollment by June 1, 2025 to avoid a disruption in benefits.  Information about the renewal process will be sent to eligible participants via US Mail and email in April 2025.
• MAFA credit not used by June 30, 2025 does not roll over and has no cash value.

Intro to Mobility Program

What’s New

• This program will be offered to all newly enrolled riders (May 31, 2025 and beyond) that are not enrolled in the Marin Access Fare Assistance program.
• Enrolled riders will receive a mobility wallet to use with a provider of their choice.
  • The mobility wallet will be offered via a physical or digital payment card and will be loaded with a one-time subsidy of $200.
  • The mobility wallet is currently under development; more detailed information will be available soon at marintransit.org/mobilitywallet.
• Enrolled riders may elect to receive one-on-one or group travel training for help understanding their mobility options and/or for assistance with the mobility wallet or attend informational sessions listed below.
• Enrolled riders will receive a one-time, free one-month pass to use on Marin Transit local bus service. 

What Riders Can Expect

• This program is currently under development; more detailed information will be available soon at marintransit.org/introtomobility. 

Catch-A-Ride Transitional Program 

What’s New

• Enrolled riders will receive a mobility wallet to use with a transportation provider of their choice.
  • The mobility wallet will be offered via a physical or digital payment card and will be loaded with $200 with a monthly top-up. The monthly top-up will automatically add value to your card, up to $200, based on what you spent the previous month. For example, if you spent $200, $200 will be added to bring you to a total of $200; if you spent $50, $150 will be added to bring you to a total of $200. The maximum amount available to spend on the card in any month is $200.
  • The mobility wallet will be offered for a period of six months (through December 2025) and will be discontinued on December 31, 2025.
  • The mobility wallet is currently under development; more detailed information will be available soon at marintransit.org/mobilitywallet.
• Enrolled riders may elect to receive one-on-one or group travel training for help understanding their mobility options and/or for assistance with the mobility wallet or attend informational sessions listed below.
• Enrolled riders will receive a one-time, free one-month pass to use on Marin Transit local bus service. 

What Riders Can Expect

• Riders will receive information about the mobility wallet by US mail or email over the next several months.
• Riders who are determined eligible for the Marin Access Catch-A-Ride Pilot program by May 31, 2025 that are not eligible for the Marin Access Fare Assistance program and have taken a trip in 2025 will be automatically enrolled in the Mobility Wallet Transitional program.
• Riders who are determined eligible for the Marin Access Catch-A-Ride Pilot program by May 31, 2025 that are not eligible for the Marin Access Fare Assistance program and have not taken a trip in 2025 must contact the Travel Navigator team by June 1, 2025 to be enrolled in the Mobility Wallet Transitional program.
• Ongoing financial subsidies provided through the mobility wallet will end on December 31, 2025. Riders can continue taking trips with these providers but will need to use a personal payment method to pay the cost of the fares.
• If you think you may qualify for the Marin Access Fare Assistance program, visit marintransit.org/mafa or contact the Travel Navigators to enroll. 

Learn More

If you have any questions, please contact the Travel Navigators at 415.454.0902 or travelnavigator@marinaccess.org.

Page last updated 4/14/2025