Same Day Paratransit Pilot Program

Program Information

• The Same Day Paratransit Pilot Program is available to all riders enrolled for paratransit service.
• The pilot program is available for local trips (e.g. those that have both an origin and destination in Marin County) only; regional paratransit trips (e.g. those that have an origin or destination outside or Marin County) are not eligible for this program.
• All trips will be fulfilled on an as-available basis. If there is no availability, same day paratransit trip requests may be denied. 

Reservations

• To request a same day trip, call the scheduling number provided in your welcome packet between 8:00 a.m. and 5:00 p.m. seven days a week. Trips may be scheduled to occur after 5:00 PM as long as the reservation is made prior to 5:00 PM on the day of the trip.
• First time riders will be asked to complete a brief enrollment process by phone. To complete this in advance of requesting a trip, click here.  
• Be prepared to give your full name, your origin, your destination, and either the time you need to be picked up OR the time you need to be dropped off.
• Let the reservationist know if you have some flexibility in your schedule and if you will need a return trip.
• Cancellations must be made at least two hours prior to your scheduled pick-up time. Riders failing to cancel in advance may have riding privileges suspended. Timely cancellations allow Marin Access to serve more customers.

Fares

• The fare for the Same Day Paratransit pilot program is $15 per one-way trip.
• Riders enrolled in the Marin Access Fare Assistance program may use MAFA credit to pay the fare; riders may not use the Marin Access Mobility Wallet to pay the fare.