Marin Access Enrollment Process

Exciting changes are coming to the Marin Access enrollment process starting November 1, 2024!

Marin Access is piloting an updated enrollment process to better serve applicants and riders. The updated process features a shorter intake form followed by a phone or virtual interview to allow Travel Navigators to provide personalized recommendations based on your needs. 

Updated Enrollment Process

Key Info

• The intake form is designed to collect basic information about your needs and can be completed by phone, online, or submitted via email or US Mail. 
• Applicants can submit documentation along with their intake form. 
• After the intake form is submitted, a Travel Navigator will review the information provided and follow up with the applicant or their preferred delegate (typically a friend, family member, or social worker) within two business days to schedule the interview. 
• All applicants will be required to complete an interview. Interviews will take approximately thirty minutes and will provide plenty of time for applicants to ask questions about the programs and services recommended to them. 
• Once the interview is complete, applicants will receive an intake packet that identifies required documentation and details next steps. 
• Applicants should collect required documentation and submit to the Travel Navigators. An application is considered incomplete until the interview is completed and all required documentation is received. 
• When all documentation is received the review process starts. A Travel Navigator will review the application as a whole and make a determination of eligibility. Applications are processed in the order received. The review process can take up to 21 days. 
• Following the eligibility determination, a welcome packet will be sent to the applicant via email or US Mail that details what they are enrolled for. Enrolled riders will receive a welcome call and can use this time to ask questions about how to use Marin Access programs and services. 

All applications received on November 1, 2024 or later will be subject to the new enrollment process. 

Completing the Intake Form

• Click here to complete the intake form online. 
• Click here to download the intake form and submit via US mail or email. 
• Call 415.454.0902 & select the option for Travel Navigators to complete the intake form by phone. 

Documentation Required

Marin Access applicants must submit various forms of documentation based on what they are applying for. All applicants will receive a summary of what they are required to submit following the interview. Documentation required is summarized below. 

• All Applicants
  • Certifications Form
• Mobility Programs (Catch-A-Ride Pilot Program & Volunteer Driver Programs)
  • Proof of Age
  • Proof of Address
  • Catch-A-Ride Voucher Selection Form
• Paratransit
  • Professional Verification Form
• Fare Assistance (MAFA)
  • To Qualify by Medi-Cal, applicants must submit a copy of a current and valid Medi-Cal card
  • To Qualify by Income, applicants must submit one of the following: 
    • Most recent three (3) paystubs;
    • Most recent three (3) financial assistance documents;
    • Most recent tax return; or
    • Most recent year end social security statement
• MAFA Bus Pass
  • Photo

Feedback & Questions

If you have feedback or questions about the enrollment process, contact us by phone at 415.454.0902 or by email at travelnavigator@marinaccess.org.