Marin Transit Connect

Marin Transit Connect is your new connection to work, home, transit, and other destinations across Northern San Rafael. Our brand new service is entirely on-demand, and it operates anywhere in the service area shown below— not just at bus stops. 

To start riding, download the Marin Transit Connect app on your smartphone. Once you register, you’ll be able to request a ride from any location—to any location—in the service area. We’ll give you an estimated pickup time and plan a convenient route to your destination in one of our Marin Transit Connect shuttle vans. You can track your ride in-real time with the app, and you’ll receive text message notifications about the ride whether or not you use the app. Check out this video for everything you need to know about downloading the app and booking your ride!

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Google Play

**Download today and get your first ride for free!! Enter Promo Code: FIRSTRIDE

watch   Service Hours

RIDER ALERT: Marin Transit Connect will operate expanded hours between July 3-7, 2019 to support access to the Marin County Fair. July 3rd, service will operate 6:20 am - 9:00 pm and July 4-7, service will operate 10:30 am-9:00 pm. Fares will also be free on these day!

Weekdays, 6:20 am - 7:00 pm. See Holiday calendar for service exceptions.

Additional expansion including longer hours and weekends will be explored and evaluated during the first year of service. 

smartphone   Reservations

Ride requests are made using the app. Riders can download the Marin Transit Connect app powered by Via's technology on their smartphone from either the Apple App Store or the Google Play Store.

Riders can book a trip for up to five (5) total passengers. Just tap the + passengers icon to add riders to your trip.

If you do not have a smartphone, you can call the Marin Access Information Line at 415-454-0902 to set up an account or schedule a ride. When you reach the phone tree, you may select "2" to set up an account or "4" to schedule a ride.

fares   Fares

How much does it cost?

Fare

Cost

Regular Fare

$4 per seat

Marin Access Discount

*Call the Travel Navigators at 415-454-0902 to apply this discount

$2 per seat

Transit Stop Discount

$2 per seat

Monthly unlimited

$40 per month

Marin Access Monthly unlimited $20 per month

To start, regular rides will cost $4 per seat. 50% discounts are available for individuals eligible for Marin Access services or passengers riding to or from a transit stop, including the SMART Civic Center Station. Per rider charges also decrease as your party increases. For example, a regular priced trip for two riders is $8, but the third is $3 more, the fourth is $2 more and all additional are only $1 more. The graphic below shows how this applies.

tiered pricing

If you plan to ride frequently, you can purchase an unlimited monthly pass for $40, activated at the time of your first ride. Based on customer feedback and use, Marin Transit may consider modifying the regular fare price over the course of the 1-Year Pilot program.

How do I pay?

Customers pay by credit/debit or prepaid credit card, which is entered when they set up an account on the Marin Transit Connect app using a smartphone or tablet. Pre-paid credit cards in the dollar amount of your choosing can be found at any local drugstore or grocery store. For customers who wish to book rides over the phone, please call the Marin Access Information Line at 415-454-0902 to arrange to have an account set up. 

Don't have a credit card? As of July 2019, Marin Transit Connect now accepts cash as a fare payment option. Customers pay upon pick-up, and no change is given. Customers are designated as cash-paying during account set-up. 

globe  Service Area

The map below shows the service area that includes areas of Northern San Rafael stretching North to South from Smith Ranch Road to North San Pedro Road and East to West from Gallinas Creek/Osher Marin to the western edge of Terra Linda.

This map depicts the area served by Novato Dial-A-Ride. The area contains the entirety of Novato, as well as San Marin, Green Point, Bel Marin Keys, Hamilton, and Ignacio. The service area connects to local routes 35, 49, 71X, 251, 70, 101, 58 in Novato and 49, 251, and 257 in Hamilton.

vans   Vehicles

Marin Transit Connect will operate with a brand new fleet of accessible vans that can accommodate up to seven passengers or five passengers and one wheelchair. The top of each van will be wrapped with a unique color to help riders identify their van driver.  Riders using wheelchairs can enter Promo Code "ACCESS" in the app to provide drivers with advanced notice they will need assistance boarding. Connect vans are equipped with bike racks.

Tips for Riding

Hello Connect Riders! Are you ready to ride? Here are some helpful tips when using the Connect App.

1) If you can be flexible with your time of travel, we recommend booking trips during off peak hours (9:00 am – 2:00 pm) when demand is the lowest. Our busiest times are when the SMART trains arrive, especially in the morning at 6:25, 7:25 and 8:25 am. These times can be especially challenging to book of you aren’t traveling from the station.

2) Setting up a prescheduled ride series using the “Next Rides” section of the app is a popular way for many riders to set up a ride request. When you set up a prescheduled ride, the system will request a ride on your behalf during the time window you’ve selected. The system will make several attempts to book your ride, but if it isn’t able to successfully book a trip due to high demand then you will receive a text message notifying you that a ride couldn’t be booked. If this happens, riders should continue to request a ride “on demand” through the app until the ride is successfully booked.

3) If you have trouble setting a pick up or drop off location with an address, move the pin in the area where you would like to set the location. Sometimes even a small shift to the left or right will allow the system to recognize the location and book the ride.

We also want to remind you of other services that can support your travels alongside Marin Transit Connect.

-The Transportation Authority of Marin offers a $5.00 discount on LYFT rides to/from all SMART stations in Marin County, including the Civic Center Station. Just book a shared LYFT Line ride and use the coupon code “GETSMART17” and TAM will pay $5.00 towards the cost of your trip. Riders pay the first $2.00 and any additional fare above the voucher amount. Go to www.tam.ca.gov/lyft for more information.

-If you work in Marin County, take transit to work, and miss your last bus or train home, take advantage of the Emergency Ride program. This program allows you to get reimbursed up to $125 per trip (max of $500/year) to get home. There are no geographic limits to where you live so go ahead and book a LYFT, Uber, or taxi ride and submit your reimbursement form online. Go to www.tam.ca.gov/erh for more information.

Customer Feedback

You may provide feedback in the app by selecting the 'Contact Marin Transit' icon in the menu, emailing us at connect@marintransit.org, or calling Customer Service at 415-455-2000.

Terms of Service

Use of Marin Transit Connect is bound by our Terms of Service

Board Items and Evaluations

Marin Transit Board Request for an Agreement with Via for On-Demand Scheduling Software (11/20/17): click here 

Marin Transit Board Request for Pilot Project Approval (4/2/18) click here

6 month evaluation presentation to Marin Transit Board (1/7/19): click here

One year evaluation presentation to Marin Transit Board (7/1/19): click here (coming soon)

One year evaluation report: click here